Troubleshooting WA-SRV-CNCT-ERR-503 Error on WhatsApp Extension

Troubleshooting Server Connection Error (WA-SRV-CNCT-ERR-503)

If you are trying to access the WhatsApp automation tool (plugin) on técrave and encounter the error message "WA-SRV-CNCT-ERR-503," it indicates a server connection error between your network and técrave's AuthAPI. This error can be caused by various factors, including:


Reason 1: Disconnection from the Internet

If you are disconnected from the internet, you won't be able to establish a connection with técrave's AuthAPI Server. To troubleshoot this issue, follow these steps:

  • Check your device's internet connection to ensure it is active and stable.
  • Attempt to access other websites or online services to verify your internet connectivity.
  • If you're not connected, troubleshoot your network connection or contact your internet service provider for assistance.

Reason 2: técrave's Services Under Maintenance

Occasionally, técrave's services may be temporarily unavailable due to maintenance or upgrades. Here's what you can do:

  • Check técrave's official website or social media channels for maintenance announcements or service status updates.
  • If maintenance is ongoing, wait for the maintenance period to conclude. Afterward, try accessing the WhatsApp automation tool again.

Reason 3: técrave's LDAP Server is Not Reachable

There may be instances where técrave's LDAP server is not reachable, leading to the error message. To address this, consider the following steps:

  • Verify that your device has a stable internet connection.
  • Wait for a few minutes, and then try accessing the WhatsApp automation tool again.

Reason 4: Blacklisted IP Address

técrave monitors the IP addresses used to access the tool, and if your IP address is blacklisted on IBM XForce or other providers, it can cause connection issues. Follow these steps:

  • Check if your IP address is blacklisted on IBM XForce or any other reputation service provider.
  • If you find your IP address is blacklisted, contact the respective provider to resolve the issue.
  • Alternatively, you can try accessing the tool using a different network or VPN service.

Reason 5: Network Firewall Blocking técrave's Domain or IP Address

If your network firewall is blocking técrave's domain ( or técrave's IP address, it can prevent a successful connection. Here's what you can do:

  • Check your network firewall settings to ensure that técrave's domain or IP address is not blocked.
  • If it is blocked, whitelist técrave's domain or IP address in your network firewall settings.

Please note that these troubleshooting steps should resolve most server connection errors. However, if the error persists, we recommend reaching out to our support team for further assistance. 

Please send an email to [email protected], and our team will promptly respond with a solution to resolve the issue.

At técrave, we strive to provide a seamless user experience, and we apologize for any inconvenience caused by this server connection error.

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